Refund policy

RETURN & REFUND POLICY

Return & Refund Policy – VASTAD THANDAI

At VASTAD THANDAI, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Returns

Due to the nature of our products (food and consumable items), we do not accept returns once the product has been delivered, except in cases of:

  • Damaged product

  • Wrong product delivered

  • Missing items in the order

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with the following details:

  • Order number

  • Clear photos/videos of the product and packaging

After verification, we will arrange a replacement or refund, as applicable.

Refunds

  • Once your request is approved, the refund will be processed within 7–10 business days.

  • Refunds will be credited to the original method of payment used during purchase.

  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

Non-Refundable Items

  • Products damaged due to misuse or improper storage

  • Requests raised after 48 hours of delivery

  • Products with tampered or opened packaging

Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once the order has been shipped, cancellation is not allowed.

  • To cancel an order, please contact us as soon as possible.

Contact Us

For any return, refund, or cancellation-related queries, please contact us at:

Email: vastadthandaii@gmail.com
Phone: +91 97661 01029